|
DEFINITIONS
"We" "Us" or "Provider" or "ZeroCore Hosting"
ZeroCore Hosting
"You" "Your" "Client" "Customer" "User"
Each person or entity who applies for game server and or hosting service is a designate of any one who applies for game server and or hosting service.
TERMS OF SERVICE
ZeroCore Hosting reserves the right to suspend or cancel with immediate effect, access to any service, when ZeroCore Hosting decided the account is being used inappropriately, or otherwise. ZeroCore Hosting reserves the right to ammend the terms and conditions at any time. It is the customer's duty to check for changes in terms and conditions.
ACCEPTABLE USE OF SERVICE
Accounts are for the use of the primary owner only. Account holders are not permitted to "borrow", "lend" or "sell", their server, webspace or resources to any third party.
ZeroCore Hosting holds the right to refuse service / and or access to any party, should they deem the application inappropriate, such as an applicant wishing to host "warez" or other illegal content.
PROHIBITED MATERIAL
The following material is strictly prohibited:
Illegal material - This includes copyrighted works, commercial audio, video, or music files, "mp3's", ".exe files" and any material in violation of any federal, state or local regulation.
Warez- Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. This also includes links to any sites that mention or contain the above.
SPAM AND UNSOLICITED MATERIAL
We have a ZERO TOLERANCE towards spam and unsolicited email. Any accounts found using our services to send unsolicited material will be terminated with immediate effect. Offending customers will not be issued a refund of any kind, and will be liable to any clear-up costs.
BANDWIDTH POLICY
In the event of the customer exceeding the bandwidth permitted, ZeroCore Hosting will advise customers that they may purchase extra bandwidth in order to keep their account active. In the event of the customer using excessive bandwidth, ZeroCore Hosting reserves the right to cancel or suspend the account and access to it to protect other users on the ZeroCore Hosting network and its servers.
MALICIOUS AND UNFRIENDLY ACTIVITY
ZeroCore Hosting's services may not be used for any activity which affects the ability of other people or systems to use ZeroCore Hosting Services or the internet. Interference with or disruption of other network users, services or equipment is prohibited.
BACKUPS
ZeroCore Hosting, keeps daily backups of customer's data, though, it is the customer's responsibility to make his own backups. ZeroCore Hosting strongly advises customers to keep regular and current backups to guard against potential loss of data.
PAYMENT POLICY
Accounts may be paid monthly, quarterly, bi-annually or annually. Payment can be made by bank transfer. Other payment methods are permitted at the discretion of ZeroCore Hosting. Service will start from the date the server / and or service is set up.
Payment must be made by 5 days after the date of invoice. In the case of payment not being received, ZeroCore Hosting reserves the right to cancel or suspend service and access, until the debt is settled.
All payment are to be made in euros (€).
USER CONDUCT
Clients must not post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, offensive, indecent, profane, or otherwise objectionable information of any kind.
Abusive behaviour not limited to swearing, cursing, insulting, and or threatening behaviour towards ZeroCore Hosting, its staff or customers is strictly forbidden. Personal abuse of ANY kind, whether transmitted across email, forum or chat will result in immediate termination of service. In this event the customer will not be issued ANY refund.
You may not tamper with any files outside your given FTP directory.
CUSTOMER INFORMATION
It is the customers duty to keep ZeroCore Hosting informed of any changes of personal details. This includes and it not limited to your email address, address and telephone number. Your new personal details must be sent three days prior to any new communication being sent to the customer. E-mail is the preferred contact method for general communique. ZeroCore Hosting will not be held responsible for any loss of communication or problems that arise as a result of customers not informing ZeroCore Hosting of their current and accurate contact details.
CANCELLATIONS & REFUNDS
ZeroCore Hosting reserves the right to cancel the service and access to the service at any time. ZeroCore Hosting won't refund any amount of credits left for the service.
Customers may cancel their service at any time. In this event, all start-up incentives and loyalty schemes, including free hosting and other services, will be canceled.
Fees charged on a prepay basis are no refundable. QUALITY OF SERVICES
Although ZeroCore Hosting will make the best efforts to provide quality and uninterrupted services, this is not guaranteed. ZeroCore Hosting will not be responsible for any damages a service interruption may cause to the client.
CONSEQUENTIAL LOSS & COMPENSATION
ZeroCore Hosting accepts no liability for any loss howeverso arising suffered as a result of any failure or fault in the service provided by ZeroCore Hosting. Any compensation shall be at the discretion of ZeroCore Hosting and shall not exceed the pro-rata value of the loss of service provided. This compensation may take the form of an extension of the defective service or substitution with another service of equal or higher value or cash all at the discretion of ZeroCore Hosting.
GAME SERVER USAGE
Customers are limited on the number of players & spectators spaces equal to the number of players the server has been rented for. You must not increase the player limits on your server (this includes spectators) without the prior permission of ZeroCore Hosting, and payment of the difference in price.
You may not attempt to connect to our server through SSH, Telnet or any other means of unauthorized connections. Failure to comply with this rule may also lead to your server being subject to a suspension of ten days where you shall not be credited or refunded.
Private servers are "passworded" and must remain so. Removing the password is a breach of the terms of conditions and will result in the termination of service at ZeroCore Hosting's discretion.
Game server titles MUST NOT contain abusive language, offensive material or bring ZeroCore Hosting into disrepute. Breaching the acceptable naming of game servers will result in the termination of service at ZeroCore Hosting's discretion.
WEBHOSTING USAGE
You must stay within the monthly traffic limit. When exceeded, ZeroCore Hosting will advise on account upgrade. Exceeding the datatraffic limit will result in suspension of the acount for the rest of the month. Warez and other copyrighted material is not permitted on ZeroCore Hosting servers. Hosting copyrighted material will result in an account suspension of 10 days. ZeroCore Hosting reserves the right to delete copyrighted material or warez at any time. The definition of copyrighted material/warez is to be defined by ZeroCore Hosting.
Hosting of trackers, search engines, or any kind related to Bittorrent tranfser links/files is forbidden on ZeroCore Hosting's servers.
SETUP TIME
Game servers
ZeroCore Hosting cannot give any guarantee on a setup date for game servers. While most services will be set up within 24 hours, ZeroCore Hosting will not overload any of their servers in order to set up new services or game servers. In the event of there being no space for new game servers and or services, customers will be put on a waiting list for server availability. Once space is available, the customer's service will be setup. Services will be set up directly after receivement of the payment.
INDENIFICATION
Customer agrees that it shall defend, indemnify, save and hold ZeroCore Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against ZeroCore Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless ZeroCore Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with ZeroCore Hosting's servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from ZeroCore Hosting's servers.
DISCLAIMER
ZeroCore Hosting will not be responsible for any damages your business may suffer. ZeroCore Hosting makes no warranties of any kind, expressed or implied for services we provide. ZeroCore Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by ZeroCore Hosting and its employees. ZeroCore Hosting reserves the right to revise its policies at any time.
|
